Processing Time:
Orders generally take 3–5 business days to process. However, this timeframe may be extended during holidays, new product releases, or for orders containing preorders, backorders, or other unforeseen delays. As a small business, occasional additional delays may occur, though please rest assured that our team works diligently to minimize these disruptions.

Shipping Time:
Once your order is processed, it will be handed off to USPS, UPS, or FedEx the same day. Delivery generally takes 2–5 business days after shipping.

Sales Policy:
ALL SALES ARE FINAL. Due to high order volumes, we cannot accept returns or exchanges. Unauthorized returns will incur a restocking fee. Once orders have been packaged, they cannot be canceled, and cancellations are subject to a 40% fee. Orders that have not been packaged may qualify for a refund or cancellation via store credit. 

For questions, contact us at elitebarbersupplyllc@gmail.com 

 

Pick-Up Orders

If you select "Pick Up" during checkout, you will receive an email or text notification when your order is ready.

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Package Protection

We strongly recommend purchasing additional protection at checkout to safeguard your order against loss, theft, or damage during transit.

Route Package Protection:
Route Package Protection offers one-click coverage at checkout and an easy claims process.

Default Insurance:
All orders are automatically insured up to $200 at no additional cost. If you choose not to purchase additional coverage and your package is lost, the shipping carrier will only reimburse up to $200. If you would like us to file a claim on your behalf contact us during business hours at elitebarbersupplyllc@gmail.com

Shipping Liability:
Once your package is handed to the shipping carrier, Elite Barber Supply, LLC is no longer responsible for loss, theft, or misdelivery. For any issues, questions, or concerns contact us during business hours at elitebarbersupplyllc@gmail.com.

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International Orders

We currently do not ship orders outside the USA.